Get in Touch With Us
This page is for readers who want to reach the editorial team behind Real Money Online Casinos — to flag an error, ask how a payout term works, question a ranking, or raise a partnership enquiry. Below you will find the right way to contact us, what we can realistically help with, and what belongs with the casino operator or a regulator instead.
One thing to be clear about before anything else: we are a research and comparison publisher, not a casino. We do not hold player accounts, process deposits, approve withdrawals or pay out winnings. If your message is about money sitting in an account somewhere, the operator's support desk is the first stop, and we explain below how to escalate from there.
How to send us a message
Email is the only channel we monitor, and it is the one that gets a real answer. Write to [email protected] and put the subject in the subject line — "correction", "payout terms question", "partnership" and so on. Messages that identify themselves get routed faster.
Useful things to include:
- The page you were reading — a URL or the page title. We publish a lot about bonuses, wagering requirements and withdrawal times, and the specifics differ page to page.
- The operator involved, if your question is about a particular brand.
- The date you saw it. Casino terms change without notice. Knowing when you read something tells us whether the site has moved on or we have.
- What you expected versus what you found. This is the single most useful sentence in any correction email.
Please do not send account numbers, card details, passwords, copies of your ID or anything else a casino asked you for during identity verification. We have no use for it and no reason to hold it. A description of the situation is enough.
Corrections, and why we want them
Our content is researched from operator terms pages, published bonus conditions and regulator registers — not from testing. We do not sign up, deposit, play or withdraw, and we never present an advertised figure as something we measured. That method is accurate but it has an obvious weakness: a casino can change a wagering requirement, a maximum bonus bet or a withdrawal limit the day after we check it.
Reader corrections are how we catch that. If a bonus percentage, cashout cap, minimum deposit or expiry date on our site no longer matches what the operator publishes, tell us and quote the operator's own wording if you can. Verified changes are updated and the fact-check date on the page moves with them. Our last full review pass was Sep 26, 2026.
What we can and cannot help with
| Your question | Who to contact |
|---|---|
| A figure on our site looks wrong or out of date | Us — send the page and the operator's current term |
| How a wagering requirement or cashout limit works in general | Us — we will explain it, without advising on your account |
| A withdrawal is delayed or pending | The casino's support team first, in writing |
| Identity or source-of-funds documents were rejected | The casino's verification department |
| A bonus was voided or winnings removed | The casino's complaints procedure, then its licensing regulator |
| You want to self-exclude or set deposit limits | The casino account tools, your state's self-exclusion program, or 1-800-GAMBLER |
| Advertising, partnership or editorial enquiries | Us — introduce yourself and say what you have in mind |
We cannot intervene in a dispute, contact an operator on your behalf, recover funds, unlock an account or influence a verification decision. Any publisher promising otherwise is overselling what it can do.
How to escalate a casino complaint yourself
- Raise it with the operator in writing through its official support channel. Keep the ticket reference.
- Ask for the outcome in writing, including which term it relied on. Bonus disputes almost always turn on a specific clause — maximum bet while a bonus is active, game weighting, or a cashout cap on free-spin winnings.
- If the operator's internal process is exhausted, escalate to the regulator that licenses it. In the US that means the state gaming authority for the state you played in, because online casino authorization is granted state by state rather than federally.
- If the problem is with your money rather than the game, your bank or card issuer has its own dispute process for card and ACH transactions.
Send us a short note about the outcome too, if you are willing. Patterns in reader reports feed into how we weigh operators in future reviews.
Questions about the offers we list
Some of the links on this site are commercial. If you open an account through one, we may earn a commission. That arrangement does not buy a position: rankings and editorial ratings come from the same review criteria for every brand, paying or not, and we say so on every page that carries an offer. If you think a listing reads like an advert, that is exactly the kind of message we want.
The three most-asked-about listings, and the honest version of each, are below. Every figure is the operator's advertised offer, not a verified result, and every one of them is subject to terms you should read on the operator's own page before depositing.
Raging Bull — the headline number is not the payout number
Raging Bull sits at the top of our list with a 10.0 editorial rating and an advertised 410% up to $10,000 plus 50 free spins. Readers email about this one more than any other, usually to ask why a bonus this large does not translate into a large withdrawal. The answer is that percentage-match offers of this size almost always carry heavy playthrough and a cap on what bonus-derived winnings can be cashed out. The size of the match is a measure of how much bonus credit you receive, not of what you can take out.
Limitation: a 410% match is among the harder offers to clear, and the maximum bonus bet rule that comes with offers like this is the most common reason a reader loses a bonus without realizing they broke a term. Check the playthrough multiple, the cashout cap and the per-spin bet limit before the first deposit, and check whether it is available where you live.
Magician Bet — no wagering, which changes the arithmetic
Magician Bet is rated 9.8 and advertises 101% No Wagering. It earns its place here because it answers the exact complaint most contact emails contain: a bonus that cannot be converted into withdrawable money. A no-wagering structure removes the playthrough step, which usually makes the effective value far easier to calculate than a headline percentage three times the size.
Limitation: no wagering does not mean no conditions. Expiry windows, minimum deposit thresholds, game exclusions and withdrawal minimums still apply, and the match percentage is modest next to the deposit bonuses elsewhere on the list. Read the offer page rather than assuming "no wagering" means unconditional.
Slots of Vegas — a game-specific free-spin offer
Also rated 9.8, Slots of Vegas advertises a 375% bonus plus 50 free spins on Cash Chaser. We include it because the spins are tied to a named title, which makes the terms easier to check than a vague "free spins" promise — you know which game, so you can look up its RTP and volatility before deciding whether the spins are worth anything to you.
Limitation: tying spins to one slot also means you have no choice of game, and free-spin winnings frequently arrive as bonus funds with their own playthrough and a separate cashout ceiling. The 375% match carries the same playthrough caveats as any large percentage offer.
The rest of the list, at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.6 |
| BetUS | 200% up to $4,000 for new players | 9.3 |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 9.2 |
| Slots and Casino | 500% up to $2,500, across three deposits | 9.2 |
| Bets.FM | 225% deposit bonus up to 1 BTC plus 225 free spins | 9.1 |
Two of these use a different currency model worth flagging when you write to us about them. Zumba Cards and Amazon Jackpots quote offers in SC rather than dollars, which is the sweepstakes-style unit some sites use instead of a cash balance; the redemption rules are set by the operator and differ from a straightforward USD withdrawal. Bets.FM quotes its cap in bitcoin, so the dollar value of that ceiling moves with the exchange rate. If you are emailing about either kind, say which currency you deposited in.
Money questions we answer often
These come up in nearly every batch of reader mail, so here is the general shape of the answer. Specific limits, fees and timings are set by each operator and shown in its banking or cashier pages — always check there, because they change.
- Getting money in. Debit cards are the most widely accepted route for US players. Credit card deposits are accepted by some operators and declined by some issuers as a cash-advance transaction, which can attract a fee from your bank rather than the casino. ACH bank transfers and direct bank transfers are common but slower. E-wallet support varies, and PayPal availability in particular depends on the operator and your state — never assume it is there until you see it in the cashier.
- Minimum deposits. Most sites set a floor, and the floor to qualify for a welcome bonus is often higher than the floor to deposit at all. Depositing below the bonus threshold is a routine reason a reader's bonus never appears.
- Getting money out. Withdrawals take longer than deposits, always. The delay is usually verification and internal review rather than the payment rail. Bank transfer and ACH typically settle slower than e-wallets where e-wallets are offered.
- Limits and fees. Expect a minimum withdrawal amount, a per-transaction or weekly maximum, and in some cases a fee on certain methods or on a second withdrawal in a given period. Large wins are frequently paid in installments under a monthly cap.
- Verification. KYC identity checks are standard and legally expected of licensed operators. Some withdrawals also trigger source-of-funds checks. Completing verification before you request a payout, rather than after, is the single easiest way to shorten the wait.
Reaching us costs nothing, and reading our content costs nothing. Taking part in any of the offers above requires depositing your own money, with the exception of no-deposit promotions where they are offered — and those carry their own wagering and cashout ceilings.
What these operators actually offer to play
When you write in about a specific game category, it helps to know how we group them:
- Slots — the bulk of most libraries, ranging from low-volatility titles that pay small and often to high-volatility ones that do the opposite. RTP is published per title; volatility is often not, and has to be inferred.
- Progressive jackpots — pooled prizes that grow until someone wins. Check whether a jackpot win is subject to the same withdrawal cap as ordinary winnings, because sometimes it is not.
- Table games — blackjack, roulette and baccarat in RNG form. These usually contribute at a reduced rate toward wagering requirements, or not at all, which catches out readers clearing a bonus at the blackjack table.
- Live dealer — streamed tables with human dealers, generally with higher table minimums and the same reduced bonus weighting.
- Mobile — most operators run browser-based mobile casinos; dedicated apps are less universal. If a native app matters to you, verify it exists for your device before you deposit.
Game fairness rests on certified random number generators and the software providers behind each title. If you want to know who supplies a particular game, ask — that information is usually on the operator's site and we are happy to point you to it.
The other products these brands run
Several operators on this list are not casino-only. BetUS, for example, is known as much for sportsbook and racing markets as for casino play. Bets.FM likewise operates alongside betting products. This matters for two practical reasons: bonus terms often differ between the casino and the sportsbook side, and sports wagers frequently do not count toward casino bonus playthrough. Card Crush, Zumba Cards and Amazon Jackpots sit closer to the social and sweepstakes-style model, where the "play" and "redeem" mechanics work differently from a straight cash casino. If your question crosses product lines, say which one you were using.
Legal standing, and who is allowed to play
Online casino play in the United States is regulated at state level, not federally. A handful of states license and regulate real-money online casinos; many do not, and in those states no operator is authorized to offer real-money casino play to residents regardless of what its website accepts. Accepting a US customer and being authorized to serve that customer are not the same thing, and we treat them as separate questions in every review.
You must be at least 21 in most regulated US markets, and physically located in a state where the operator is licensed at the time you play. Licensed sites use geolocation to enforce that. Sweepstakes-style sites operate under a different legal model again, with their own state exclusions. Before depositing anywhere, confirm the operator's status with your state gaming authority — that is the only source that settles it.
If gambling has stopped being entertainment, support is free and confidential: call or text 1-800-GAMBLER, or use your state's self-exclusion program. Most licensed operators also offer deposit limits, loss limits, timeouts and account self-exclusion in their settings, and third-party blocking software can restrict access at the device level. Nothing on this site should be read as a way to make money or fix a financial problem.
Partnership, press and rights enquiries
Operators, affiliates and agencies are welcome to get in touch. Tell us who you represent and what you are proposing. We will say plainly what is possible: commercial links, yes, disclosed as such. Editorial position in exchange for payment, no. Review copy written or approved by the brand, no. If that is a dealbreaker, it saves us both an email.
What happens after you write
A person reads it. We aim to reply within a few business days, and corrections get priority over everything else because an inaccurate figure on a page about money is the worst kind of error we can make. If your message needs us to re-verify an operator's terms, expect it to take a little longer — we check the source rather than the press release.
Readers comparing regulated options outside the US sometimes ask where else we cover. Our guide to casinos outside the GamStop scheme in the UK is a separate market with separate rules, and none of it applies to US state licensing.
Questions about this page, or about anything published under Kristen Bellamy's byline, can go to the same address. We would rather hear a blunt correction than a polite nothing.